Aviation commercial affairs manager (ground maintenance and fuel supply)

4 months

December 2022 — April 2023

Manager of foreign affairs

Muscat Investment House (Business Investment), Muscat

• Development of the company's business relations with Russian partners. Negotiations with suppliers of raw materials and materials: Russia, Germany, Italy, Iran.

- Interpretation and written activities for Russian partners, including economic and legal documents.

- Development of long-term relations, organization of direct contacts between Russian, European and Arab enterprises.

- Conducting business negotiations with suppliers of raw materials and materials. Participation in the construction of logistics schemes.

- Interaction with customs representatives of Oman (preparation and collection of documents for customs clearance).

- Organization of participation in international exhibitions (submission of applications for participation, negotiations with the organizers of the exhibition, translation of booklets, catalogs, leaflets, business cards into English).

- Meeting and escort of foreign delegations (Iran, Germany, Russia, Italy)

- Search and provision of information on imports and exports of Russia and other countries in Europe, Asia and Arab countries.

10 years 8 months

March 2012 — November 2022

Supervisor

Qatar Airways (Aviation), Doha

- Management of the cabin crew of Airbus / 320/ aircraft in business and economy classes, Boeing / 777, 787/ and Airbus/ 330, 350/ aircraft.
- Implementation of management and control over timely delivery of food, storage and timely preparation and service, control over the appearance of the cabin.

- Carrying out the necessary communication with dispatchers, engineers and all auxiliary ground services, maintaining a good CRM with a pilot staff.

- Management and motivation of the cabin crew to ensure impeccable service and high-quality flights.

- Informing the crew about the standards and principles of the company's work and controlling the same to performed on board the aircraft.

- Conducting a pre- flight briefings.

- Providing feedback to the team and customers.

- Provision of all necessary reports, including feedback / complaints from customers, preparation and submission to the company of written reports on safety, first aid and reports related to customers and crew.

- Working with VVIP clients, providing an excellent service, handling complaints and customer’s feedback.

Higher

2006 г.

The Omsk State Technical University, Omsk

Faculty Humanitarian

Specialization Public relations

6 months

End date: August 2022

- General safety training for all aircraft types (Airbus and Boeing); First aid training; Dangerous Goods training; Aviation Safety and Security training; Cabin documents and safety, FA reports training. - CRM course; - Economy/Business/First class servic

Qatar Airways Training Centre, г. Doha