Resume №10898 Updated 11 August 2020
By agreement
Contract / Freelance
Moscow (ready to move)

Female, 28 years

Citizenship: Russia


Work experience

5 years 8 months

August 2018 — now

Flight Attendant

Emirates Airlines (International Airlines), Dubai, UAE

• Assist management and ensure compliance with Federal Aviation Rules and
Airlines’ procedures and policies
• Manage and monitor safety standards and activities to maintain high degree of
aircraft safety standards
• Ensure compliance to company standards and maintain high level of professional
conduct
• Provide exceptional customer service to passengers
• Be responsible for ensuring all supplies and catering are delivered and stored
according to regulations
• Guide and assist safety and comfort of all passengers
• Anticipate customers needs and work to exceed their expectations
• Create a welcoming and positive environment onboard
• Help and support colleagues to achieve team goals
• Administer and coordinate medical care as needed
• Participate in training programs organized by the company and be aware of all
company updates
• Meet Image and Uniform standards. Portrait a professional Emirates Image


7 months

December 2017 — July 2018

Flight Attendant

Aeroflot Russian Airlines (International Airlines), Moscow, Russia


• Provide outstanding customer service to political delegates, businessmen and
various celebrities
• Demonstrate exceptional effort in response to challenging customers needs and
requests
• Prepare the cabin interior for the flight
• Good knowledge of menu and products serving onboard. Follow high service
Standards
• Be responsible for ensuring all supplies and catering are delivered and stored
according to regulations
• Assist management and ensure compliance with Federal Aviation Rules and
Airlines’ procedures and policies
• Manage and monitor safety standards and activities to maintain high degree of
aircraft safety standards
• Ensure compliance to company standards and maintain high level of professional
conduct
• Administer and coordinate medical care as needed
• Participate in training programs organized by the company and be aware of all
company updates
• Meet Image and Uniform standards


3 months

June 2016 — September 2016

Seller, Cashier

Polish Water Ice (Cafe), Seaside Heights, NJ, USA

• Provide excellent service to customers by greeting them with a smile and respond
efficiently to their requests
• Effectively handle cash register, including cash, debit and credit card transactions
• Maintain cleanliness of store to exceed customer standards
• Promote cheerful work environment for customers and coworkers


3 months

June 2014 — September 2014

Restaurant hostess and Busser

Harbor Fish Market and Grille (Restaurant), Baileys Harbor, WI, USA

• Welcome guests in a warm and friendly manner; escort them to assigned dining
area; present menus and announce waiter’s name
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait
times to incoming Guests if appropriate
• Answer incoming calls and make appropriate reservations
• Tend to special Guests needs and requests
• Observe Guests’ needs throughout dining experience to ensure they receive
high quality service
• Help dining room staff by setting and clearing tables; replenish water
• Use management skills to provide the waiters with an equal workflow


3 months

June 2014 — September 2014

Barista and Cashier

Custard’s Last Stan (Coffee shop), Baileys Harbor, WI, USA

• Welcome customers, inform them about specials, answer questions
and accept orders and payments
• Sell coffee and tea blends, highlighting the differences between items and
educating customers about brewing methods
• Prepare sandwiches and baked goods, blend coffee beans, brew tea and coffee
and serve items to customers
• Clean and restock work and dining areas; sanitize equipment and utensils
• Learn about brewing methods, beverage blends, presentation techniques
to improve service quality
• Collect cash, checks, credit card payment from customers
• Maintain cash control over register drawer and verify amounts are correct


Education

Higher

2017 г.

Chuvash State Pedagogical University named after I.I. Yakovlev, Cheboksary

Faculty Foreign Languages

Specialization Bachelor degree in linguistics and English language


Courses and trainings

2 months

End date: October 2018

Ab Initio Flight Attendant Training

Emirates Aviation College, г. Dubai


3 months

End date: May 2018

Initial Flight Attendant Training

Aeroflot Aviation School, г. Moscow



Knowledge of foreign
languages:

English (Fluent)

French (Basic)

Russian (Fluent)


Computer knowledge:

Confident user



 Key skills and achievements:

International Certificate of Vaccination or Prophylaxis

Flight Attendant Certificate


Certificate of Completion Emirates
Aviation College, Dubai (2018)

Certificate of Excellent Completion Aeroflot Aviation School (2018)

Safety and Emergency Procedures Certificate (2018, 2019)

First Aid Certification: Adults/Children and Infants

Certificate of Completion the course of ‘Transportation of Dangerous Goods by Air’ (2018)

Aviation Medical Certificate

UAE Residence Visa (till 2021)


 Other information about yourself, comments:

My international customer service experience has developed in me such qualities as understanding and respecting cultural differences. I used to work with different nationalities and feel comfortable to anticipate customer needs.

Working in aviation industry helped me to be flexible and mobile. I have a good knowledge of onboard service, SEP and GMT.

I have positive approach and keep calm and controlled under pressure.

I am a team player . I help and support others to achieve team goals. However, I always strive for personal and professional growth.


Avia-Uspeh

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