Cabin crew

5 years 9 months

March 2015 — December 2020

Premium cabin crew

Etihad Airways (Aviation), AbuDhabi, UAE

Premium cabin trained in guest services and onboard hospitality Successfully completed all healthy and safety operating procedures
Attended all client needs in a timely manner and reduced wait time
Efforts led to year-round satisfactory feedback from clients Implemented thought leaderships practices to find solution to unforsen problem
Refined overall skill set to adapt to always changing customer standards
Represented Etihad Brand at Formula One Grand Prix Abu Dhabi on a yearly basis
Demonstrated stress tolerance and ability to work well under pressure
Acquired essential problem-solving skills to handle unpredictable customer behaviour.
Emphasised great presentation and attention to detail to improve brand loyalty
Build great relationships and helped create a constant team working environment

3 years 4 months

July 2011 — November 2014

Cabin crew

Windrose Airline (Aviation), Kiev, Ukraine

Occasionally assigned VIP chart crew responsible for onboarding experience for members of government and high placed executives
Responsible for general on-boarding procedures and processes Maintained and updated ledger of all customers special requests

Secondary

2020 г.

Zabeel University, UAE,

Faculty CHRMP

Specialization HR management

Higher

2014 г.

Kiev Linguistics University, Kiev, Ukraine

Faculty Translation

Specialization English translation