Customer Account Manager

10 years 4 months

July 2014 — now

Customer Account Manager

Bombardier (Aircraft design and production), Moscow

Coordination of after sales product support for Bombardie business jets with customers.
Technical assistance coordination. Coordination of customer’s personnel training. Assistance in comprehensive spare parts support for customers.
Managing Technical Publications and Spares Support contracts and accounts of customer operators of the region (RusJet, UTair, Tulpar Air, Aviasrvis, etc.) and potential customers

1 year

June 2013 — June 2014

Senior Customer Account Manager

Super Jet International (Aircraft design and production), Moscow

Coordination of after sales product support with customers.
Technical assistance coordination. Coordination of customer’s personnel training. Organization of comprehensive spare parts support for customers.
Managing contracts and accounts of customer airlines of the region (Gazprom avia, UTair, Center South) and potential customers

4 years 9 months

July 2008 — April 2013

Sales Executive

Lufthansa Technik (MRO organization), Moscow

Marketing of Lufthansa Technik Services in the region.
Seeking new customers.
Managing contracts and accounts of large customer airlines of the region
Customer support coordination for current (S7, Rossiya, Belavia, I FLY) and potential customers

2 years

July 2006 — July 2008

Account Manager

Lufthansa Technik (MRO organization), Moscow

Managing technical support of big Russian Based customer airlines (S7, Rossiya, Belavia, Sky Express, Solaris)
Marketing of Lufthansa Technik services in the region
Seeking for new customers

5 years 11 months

August 2000 — July 2006

Project Manager

Lufthansa Technik (MRO organization), Moscow

Managing technical support of Russian Based customer airlines (Aeroflot, S7, Belavia, Rossiya)
Customer support functions, spares logistics in particular

10 months

September 1999 — July 2000

Financial Director

Transaero Airlines (Commercial Airline), Moscow

Airline Expenses Control

2 years 1 month

August 1997 — September 1999

Contracts Director

Transaero Airlines (Commercial Airline), Moscow

Preparation, administration and negotiation of aircraft technical support contracts.
Aircraft leasing contracts evaluation and negotiation.

3 years 3 months

April 1994 — July 1997

Material Department Director

Transaero Airlines (Commercial Airline), Moscow

Spares and material purchasing, storage management
Logistics
AOG Desk functions

4 years 7 months

August 1989 — March 1994

Engineer Technologist

Ilyushin Design Bureau (Aircraft design and production), Москва

Design of airframe structures
Analyses of production capabilities
Liaison with production facilities

Higher

1989 г.

Moscow Institute of Aircraft Technology, Moscow

Faculty Aircraft Engines

Specialization Engineer-mechanic qualification degree

Various training courses within Lufthansa Technik: aircraft general familiarization; project management; sales; win your customer; psychological aspects of negotiations and customer relationship

Lufthansa Technical Training, г. Hamburg