Cabin crew

6 months

May 2018 — November 2018

Sales for airport concierge services

IJET Global (Aviation), Dubai

• Selling VIP services(MEET and Assist ) using solid arguments to prospective customers • Performing cost-benefit analyses of existing and potential customers • Maintaining positive business relationships to ensure future sales • Continuously improve through feedback • Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Providing information to customers to help them select the best packages . • Expedite the resolution of customer problems and complaints to maximize satisfaction • Reach out to customer leads through cold calling

3 years 7 months

November 2013 — June 2017

Customer Service

NBD (Banking), Dubai

• Communicated directly with customers by phone, electronically or face to face.
• Provided customers with technical support using maintenance procedures created with company products.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Managed and supervised a team of customer services representatives.
• Provided customer service team with feedback.
• Met with other team managers to discuss possible improvements in customer service and company’s products.
• Trained and coached team members to deliver a high standard of customer service.
• Learned about products and services and kept up to date with changes.
• Communicated directly with customers by phone, electronically or face to face.
• Provided customers with technical support using maintenance procedures created with company products.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Managed and supervised a team of customer services representatives.
• Provided customer service team with feedback.

1 year

June 2012 — June 2013

Sales assistant

Richmond (Chloe boutique) (Retail), Dubai

• Working in a retail environment providing exceptional customer service and demonstrating product knowledge to maximise sales.
• Responsible for greeting customers with a smile and creating a friendly, welcoming atmosphere and providing them with detailed merchandise information and advice.
• Providing information to customers to help them select the best products.
• Take cash from customers and process transactions accurately & efficiently.
• Keeping up-to-date with all current promotions within the store.
• Identifying customers who need assistance on the shop floor.
• Operating the till and accurately counting and reconciling the till float.
• Being alert to thefts and fraudulent bank notes, cheques or credit cards.
• Accurately processing all methods of payment.
• Making sure the store is clean, tidy and safe at all times.
• Identifying sales opportunities & trends & highlighting these to Sales Managers.
• Working as part of a team and assisting colleagues when necessary.
• Taking delivery of stock from suppliers or warehouse and storing appropriately.
• Greet customers and ascertain what each customer wants or needs, without being overbearing.

2 years

June 2010 — June 2012

Sales representative

Sharaf group(Forever 21) (Retail), Dubai

• Planned and scheduled various activities related to production.
• Provides historical records by maintaining records on area and customer sales..
• Greet customers and ascertain what each customer wants or needs, without being overbearing

Unfinished higher education

2019 г.

2014- till present Ryazan State University named for S.Yesenin, Ryazan

Faculty Faculty of History and international relations

Specialization Public relations

1 month

End date: January 2020

Corporate cabin attendant VIP- service training

JET Service, г. Russia /Moscow