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11 years
November 2013 —
now
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Representative in Russia
Goldair Handling S.A. (Greece &Bulgaria) (Airline ground handling services provider at 30 airports in South-East Europe),
Moscow
- Representation of the Greek-Bulgarian ground handling provider on operational and commercial relations with airlines in Russia (reporting to both Commercial and Director General);
-"One-contact" operational and commercial issues coordination and support to customer-airlines in Russia;
Operational duties:
- Including irregular flight operations (disruptions) supervision and support to airlines;
-Contracting (incl. IATA agreements SGHA, SLA, Supervision/Representation, Tkt/Sales, etc);
- Supervision over the performance of completness and ground handling service quality in compliance with contractual terms and conditions with Russian and CIS Airlines;
Commercial and other duties:
-Supporting commercial sales of overseas ground handling, airport and related services to Russian and CIS airlines;
-Customer-airlines relashions management, maintaining and development; Customer Profiling;
-Air transport market insights and industry trends
-General legal support in relations with aviation authorities and customer airlines in Russia; Claims management;
-Accounting/ debit debts issues support;
-Participation in core exhibitions;
Results:
Acquiring of new customer airlines from Top-35 and retention of existing clientele. Making new mid-term commercial contracts. Essential development of Customer Portfolio and establishing of new business contacts.
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9 months
February 2013 —
November 2013
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Operations department manager - aviation | project work
“North-Caucasus Mountain Club, JSC” (affiliated company to "North-Caucasus Development State Corporation") (State project for tourism development),
North Caucasus region
- aviation (heli) work arrangement, coordination and supervision - construction of of the highest alpine eco-hotel in Russia on the Elbrus Mountain, at 4000 meters above sea level;
- development of aviation work plan;
- organization and provision of aviation security;
- fuel services provision;
- participation at working out technical specifications for state purchases procedure for aviation works and supply of equipment;
- negotiating with heli-airline, foreign and domestic suppliers and providers on operational and contract terms;
Achievements in 2013: within short timeframes successful implementation of the unique aviation heli-works at the high mountain altitude of the highest located eco-hotel in Russia at the level of 4000 meters above sea level
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7 years
November 2005 —
December 2012
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Special passenger service manager | Head of Customer Service
Transaero Airlines (Passenger air transport),
Moscow
2005-2010 Special Customer Service Representative, Head of Group for Customer Service;
2010-2012 Head of Customer Service:
Operational and administrative management with 3 sub-divisions:
1)
- Arrangement of special flights ground handling, including VIP-charters, regular controlled and special flights;
- aircraft ground handling full supervision;
- control of the arrangements by airport for the acceptance/release of an aircraft (special and controlled flights);
- arrangement of special passenger handling (including top category "A", VIP, high-revenue and special categories of passengers) as at homebase and as well at off-base airports, including VIP, business and common terminals;
- including irregular operations and delays/cancellation handling;
- control and coordination of operational interaction between all involved airport services and airline units;
- airport authorities and state bodies liaisons;
- conformity with aviation security;
- coordination of baggage handling;
- control over performance of contractual obligations by service providers at base and off-base airports
- Development of technologies and standards for special passengers handling;
- participation in development of manual for ground handling of VIP-aircraft at base and off-base airports;
- development of key performance indicators (KPI) and staff assessment;
2)
CRM, including customers retention and attraction;
- customer loyalty management;
- development and introduction of new commercial services - "service products";
- special customer claims supervision, and feedback analysis;
- corrective actions developing and implementation;
3)
Service-Information Call-Center:
- Management and development of service-information services (Call-center) of the airline;
Achievements: successful VIP and 1-st class passenger handling division creating and development; new commercial service products development and implementation for high-revenue passengers; customer gratitudes; awards from airline
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8 years 2 months
August 1997 —
October 2005
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Law officer; legal adviser
Krasnodar Federal Court. Krasnodar region government (Governmental authorities and state administrative bodies. Legal practice abroad),
Krasnodar (Russia)
Law officer, legal adviser
- court and legal proceedings,
- representing of enitities at arbitration and general courts, at state and municipal bodies;
- incorporating of company's afiliates at Krasnodar region;
- drafting and legal analysis of various subject agreements and contracts (sale, supply, dealer, agency, etc);
- arrangement and preparation of documentation to bidding procedures
- other
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Secondary
2013 г.
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IATA Training and Development Institute, Moscow
Faculty Aviation Studies
Specialization Ground Handling/ Station Management in airports
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Higher
2003 г.
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Kuban State Technological University, Krasnodar
Faculty Foreign languages
Specialization Translator and enterpreter in the field of professional communication
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Higher
2002 г.
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Kuban State University, Krasnodar
Faculty Law
Specialization Jurisprudence
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