Resume №6396 Updated 22 May 2018
By agreement
Moscow

Male, 43 years

Citizenship: Russia


Work experience

10 years 4 months

November 2013 — now

Representative in Russia

Goldair Handling S.A. (Greece &Bulgaria) (Airline ground handling services provider at 30 airports in South-East Europe), Moscow

- Representation of the Greek-Bulgarian ground handling provider on operational and commercial relations with airlines in Russia (reporting to both Commercial and Director General);
-"One-contact" operational and commercial issues coordination and support to customer-airlines in Russia;

Operational duties:
- Including irregular flight operations (disruptions) supervision and support to airlines;
-Contracting (incl. IATA agreements SGHA, SLA, Supervision/Representation, Tkt/Sales, etc);
- Supervision over the performance of completness and ground handling service quality in compliance with contractual terms and conditions with Russian and CIS Airlines;

Commercial and other duties:
-Supporting commercial sales of overseas ground handling, airport and related services to Russian and CIS airlines;
-Customer-airlines relashions management, maintaining and development; Customer Profiling;
-Air transport market insights and industry trends
-General legal support in relations with aviation authorities and customer airlines in Russia; Claims management;
-Accounting/ debit debts issues support;
-Participation in core exhibitions;

Results:
Acquiring of new customer airlines from Top-35 and retention of existing clientele. Making new mid-term commercial contracts. Essential development of Customer Portfolio and establishing of new business contacts.


9 months

February 2013 — November 2013

Operations department manager - aviation | project work

“North-Caucasus Mountain Club, JSC” (affiliated company to "North-Caucasus Development State Corporation") (State project for tourism development), North Caucasus region

- aviation (heli) work arrangement, coordination and supervision - construction of of the highest alpine eco-hotel in Russia on the Elbrus Mountain, at 4000 meters above sea level;
- development of aviation work plan;
- organization and provision of aviation security;
- fuel services provision;
- participation at working out technical specifications for state purchases procedure for aviation works and supply of equipment;
- negotiating with heli-airline, foreign and domestic suppliers and providers on operational and contract terms;

Achievements in 2013: within short timeframes successful implementation of the unique aviation heli-works at the high mountain altitude of the highest located eco-hotel in Russia at the level of 4000 meters above sea level


7 years

November 2005 — December 2012

Special passenger service manager | Head of Customer Service

Transaero Airlines (Passenger air transport), Moscow

2005-2010 Special Customer Service Representative, Head of Group for Customer Service;

2010-2012 Head of Customer Service:
Operational and administrative management with 3 sub-divisions:

1)
- Arrangement of special flights ground handling, including VIP-charters, regular controlled and special flights;
- aircraft ground handling full supervision;
- control of the arrangements by airport for the acceptance/release of an aircraft (special and controlled flights);
- arrangement of special passenger handling (including top category "A", VIP, high-revenue and special categories of passengers) as at homebase and as well at off-base airports, including VIP, business and common terminals;
- including irregular operations and delays/cancellation handling;
- control and coordination of operational interaction between all involved airport services and airline units;
- airport authorities and state bodies liaisons;
- conformity with aviation security;
- coordination of baggage handling;
- control over performance of contractual obligations by service providers at base and off-base airports

- Development of technologies and standards for special passengers handling;
- participation in development of manual for ground handling of VIP-aircraft at base and off-base airports;
- development of key performance indicators (KPI) and staff assessment;

2)
CRM, including customers retention and attraction;
- customer loyalty management;
- development and introduction of new commercial services - "service products";
- special customer claims supervision, and feedback analysis;
- corrective actions developing and implementation;

3)
Service-Information Call-Center:
- Management and development of service-information services (Call-center) of the airline;

Achievements: successful VIP and 1-st class passenger handling division creating and development; new commercial service products development and implementation for high-revenue passengers; customer gratitudes; awards from airline


8 years 2 months

August 1997 — October 2005

Law officer; legal adviser

Krasnodar Federal Court. Krasnodar region government (Governmental authorities and state administrative bodies. Legal practice abroad), Krasnodar (Russia)

Law officer, legal adviser
- court and legal proceedings,
- representing of enitities at arbitration and general courts, at state and municipal bodies;
- incorporating of company's afiliates at Krasnodar region;
- drafting and legal analysis of various subject agreements and contracts (sale, supply, dealer, agency, etc);
- arrangement and preparation of documentation to bidding procedures
- other


Education

Secondary

2013 г.

IATA Training and Development Institute, Moscow

Faculty Aviation Studies

Specialization Ground Handling/ Station Management in airports


Higher

2003 г.

Kuban State Technological University, Krasnodar

Faculty Foreign languages

Specialization Translator and enterpreter in the field of professional communication


Higher

2002 г.

Kuban State University, Krasnodar

Faculty Law

Specialization Jurisprudence



Knowledge of foreign
languages:

English (Basic)


Computer knowledge:

Advanced user


Driver licence:

Categories B (1998 г.)


 Key skills and achievements:

3-rd class law officer of state


Avia-Uspeh

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