Бортпроводник

7 years 6 months

June 2017 — now

Cabin crew

Rossiya airline, Moscow

● Actively greet passengers as they board the plane.
● Assist passengers with storage of baggage.
● Check tickets, board passengers and answer any last-minute flight questions.
● Assist passengers in locating seats.
● Ensure the safety and comfort of passengers during the flight.
● Offer beverage and food service to passengers.
● Ensure service targets are met and exceeded beyond expectations

9 years 10 months

June 2007 — April 2017

Builder

Self employed, Krasnodar

● Window Installation
● Roof Repairing
● Cost Estimation
● Scaffolding
● Weather Insulation
● Drywall Installation
● Cabinet Installation
● False Ceiling
● Lamination

1 year 1 month

April 2006 — May 2007

Shop assistant

Svayznoy, Saint-Petersburg

● Helping people to make the best choiсe of cell phone.
● Greet customers and endeavor to determine their shopping needs
● Provide them with information of available products
● Escort or direct customers to the correct aisles and assist them in locating their products of choice
● Demonstrate product features and provide customers with meaningful data
● Stock shelves with different products keeping “placement” in mind
● Make available products that have not yet been stocked on customers’ demands
● Provide customers with information regarding product make and model
● Make customers aware of any special products or deals that the company may be offering
● Assist customers throughout the payment process by taking cash payments and rendering change
● Process credit and debit card payments and have receipts signed by customers
● Handle inventory management duties; order supplies and products before they begin to run low
● Oversee bulk product purchase activities and make arrangements for proper storage of received
items
● Tally cash register at the end of each shift and handle any discrepancies according to designated
protocols

1 year 2 months

January 2005 — March 2006

Waiter

Grand Hotel Europe, Saint-Petersburg

● Greet customers and offer a seat to them according to their preferences.
● Offer welcome drinks and beverages.
● Fill water glasses and refill beverages.
● Offer appetizers and beverages.
● Take orders and provide information about menu items.
● Suggest menu items when requested by the customer.
● Ensure order quality and quantity before serving.
● Serve meals and side dishes.
● Deliver food carts to designated areas.
● Ensure that continued service is managed during the meal.
● Keep a constant eye on the table to gauge needs and fulfill them immediately.
● Total customers’ check and take it to them.
● Accept payment by cash and credit card.
● Clear table and clean table tops.
● Change tablecloths and clear dishes and flatware.
● Carry dishes and flatware to the kitchen.
● Ensure that all tables replenished with eating meals.
● Collect menus at the end of the shift

Secondary special education

2002 г.

Saint-Petersburg Engineering school of Electronics, Saint-Petersburg

Faculty Hospitality and tourism

Specialization Graduated as manager in hospitality and tourism

70 days

End date: June 2017

Cabin Crew / Steward certificate

Immanuel Kant Baltic Federal University, г. Kaliningrad