Flight attendant & customer service

1 year 1 month

December 2017 — January 2019

Sales Executive

Optifashion (Optical Retail), Dubai

- Invite and greet customers into the store to initiate and complete the sales process.
- Provide customers with expert advice, styling tips and product knowledge.
- Encourage the customer to become repeat customers.
- Provide complaint resolution professionally and at an instore level.
- Ensure that regular customers are informed about special offers, new arrivals.
- Display items in an attractive way and ensure that all items are stocked appropriately.
- Provide stock take with accountability and daily and monthly reports with the use of MS Excel.
- Excellent communication skills through the use of Russian, English and beginning level Arabic based on the broad international customer base.

1 year 8 months

March 2016 — November 2017

Sales Executive

Pal Zileri (Fashion Retail), Abu Dhabi

- Welcome/Greet every customer in a friendly manner.
- Provide excellent customer service at all times.
- Sales activity, creating new leads for new business opportunities, achieving business target.
- Issuing invoices and collecting payment.
- Check inventory and provide suggestions on stock to store manager.
- Send daily report to supervisor.

3 years 4 months

July 2014 — November 2017

Flight Attendant

Freelance (Business aviation), Moscow

- Providing excellent customer service to Jet owners, Jet card members and passengers.
- Cabin safety, catering, menu planning, meal preparation, cabin cleaning and aircraft stock.
- Ensuring safety of passengers on board by following international airlines safety procedures.

2 years 2 months

February 2012 — April 2014

Sales Assistant

Graff diamonds (Jewelry Retail), Moscow

- Display merchandise and promote materials.
- Greet and advise customers on quality and trends of jewellery.
- Expert knowledge on cuts, carats, color, and clarity in jewellery and gems.
- Provide warranty certificate and wrapping merchandise.
- Issue invoices and collect payment.
- Demonstrate jewellery and gems.
- Checking inventory and providing suggestions on stocks certain items to store manager.
- Perform basic housekeeping work and provided tea/coffee to customers.

2 years 9 months

March 2009 — January 2012

Hostess

Pilsner (Hospitality), Moscow

- Keep the customers as comfortable as possible.
- Act as intermediary between the kitchen and restaurant staff.
- Check the status of each table and provide guests with the menu.
- Welcome and escorting guests to the table.
- Telephone customer service to include large party bookings and daily reservations.
- Make guests comfortable while waiting for the orders.

Higher

2019 г.

РОСНОУ, Москва

Faculty Бизнес технология в туризме

Specialization Туризм

1 месяц

End date: July 2014

Стюардесса бизнес авиации

Jet Service, г. Москва