Business class flight attendant; Abu Dhabi

10 years 10 months

March 2014 — now

Business class flight attendant

Etihad Airways (Aviation, customer service), Abu Dhabi

• Highly professional and well experienced flight attendant providing outstanding and personalized customer service
• Proficient in understanding and anticipating the needs of her quests, always going the extra mile to exceed quests expectations
• Experienced in serving VIP/VVIP in Business class
• Excellent knowledge of international catering
• Adheres to safety procedures and ensures safety of quests under all circumstances
• Aircrafts trained on: Airbus 319, 320, 321, 330 & 340, Boeing 777, 787

2 years 4 months

September 2011 — January 2014

Team leader

Azut Media d.o.o. (Marketing), Zagreb, Croatia

• Recruits, trains and develops marketing professionals
• Providing coaching and professional development to team-member sales associates in order to enhance their product knowledge and sales skills
• Supporting the successof thirty salespeople
• Resolving customers complaints by exchanging products and services refunding money and adjusting bills

Higher

2011 г.

University of Zagreb, Zagreb

Faculty Faculty of Science

Specialization Masters of Environmental Sciences

3 days

End date: January 2019

VIP Flight Attendant Excellence Silver Service Training

Excellence Silver Service Training Paris, France, г. Paris

5 days

End date: June 2016

Premium Service Training (Etihad Airways)

Etihad Airways training academy, г. Abu Dhabi