VIP Flight Attendant

11 месяцев

июнь 2018 — май 2019

Receptionist

Vitaplan ltd hotel "Corina suits & apartments" (Hotels), Limassol, Cyprus

Meeting and accommodation of arriving.
Creating cozy and comfortable stay for guests.
Working with privileged guests ( VIP clients).
Ensuring all the guest’s wishes be satisfied, maintaining customer loyalty.
Monitoring of compliance with the rules of accommodation in rooms.
Solving conflict situations.

10 месяцев

февраль 2017 — декабрь 2017

Administrator

Beauty salon"Lash Studio" (Service), Chelyabinsk

Organization of effective work of the salon.
Monitoring compliance with standards, order and discipline.
Providing customer service, working to retain customers.
Creating a favorable atmosphere at the salon and a high level of service.

1 год 2 месяца

октябрь 2015 — декабрь 2016

Specialist

Outsourcing centre "TelecomExpress" (Service), Chelyabinsk

Advice on Russian Railways.

2 года 2 месяца

июнь 2013 — август 2015

Waiter

CEC Megapolis (Restaurant service), Chelyabinsk

Customer service according to the service standards.
Accepting orders, consulting on the menu.
Serving tables, serving dishes and drinks.
Taking measures within the scope the competence to resolve problems encountered by the guest.

Высшее

2018 г.

RANEPA, Russian presidential academy, Chelyabinsk

Факультет: Management

Специальность: Small business

Дата окончания: март 2020 г.

Theoretical online course for VIP Flight Attendant

SkyAcademy, г. Moscow

Дата окончания: март 2020 г.

Etiquette and classic table setting, decoration dishes with the chef

SkyAcademy, г. Moscow

Дата окончания: март 2020 г.

First aid training

SkyAcademy и Red Cross, г. Moscow