Customer Account Manager

10 лет 4 месяца

июль 2014 — наст. время

Customer Account Manager

Bombardier (Aircraft design and production), Moscow

Coordination of after sales product support for Bombardie business jets with customers.
Technical assistance coordination. Coordination of customer’s personnel training. Assistance in comprehensive spare parts support for customers.
Managing Technical Publications and Spares Support contracts and accounts of customer operators of the region (RusJet, UTair, Tulpar Air, Aviasrvis, etc.) and potential customers

1 год

июнь 2013 — июнь 2014

Senior Customer Account Manager

Super Jet International (Aircraft design and production), Moscow

Coordination of after sales product support with customers.
Technical assistance coordination. Coordination of customer’s personnel training. Organization of comprehensive spare parts support for customers.
Managing contracts and accounts of customer airlines of the region (Gazprom avia, UTair, Center South) and potential customers

4 года 9 месяцев

июль 2008 — апрель 2013

Sales Executive

Lufthansa Technik (MRO organization), Moscow

Marketing of Lufthansa Technik Services in the region.
Seeking new customers.
Managing contracts and accounts of large customer airlines of the region
Customer support coordination for current (S7, Rossiya, Belavia, I FLY) and potential customers

2 года

июль 2006 — июль 2008

Account Manager

Lufthansa Technik (MRO organization), Moscow

Managing technical support of big Russian Based customer airlines (S7, Rossiya, Belavia, Sky Express, Solaris)
Marketing of Lufthansa Technik services in the region
Seeking for new customers

5 лет 11 месяцев

август 2000 — июль 2006

Project Manager

Lufthansa Technik (MRO organization), Moscow

Managing technical support of Russian Based customer airlines (Aeroflot, S7, Belavia, Rossiya)
Customer support functions, spares logistics in particular

10 месяцев

сентябрь 1999 — июль 2000

Financial Director

Transaero Airlines (Commercial Airline), Moscow

Airline Expenses Control

2 года 1 месяц

август 1997 — сентябрь 1999

Contracts Director

Transaero Airlines (Commercial Airline), Moscow

Preparation, administration and negotiation of aircraft technical support contracts.
Aircraft leasing contracts evaluation and negotiation.

3 года 3 месяца

апрель 1994 — июль 1997

Material Department Director

Transaero Airlines (Commercial Airline), Moscow

Spares and material purchasing, storage management
Logistics
AOG Desk functions

4 года 7 месяцев

август 1989 — март 1994

Engineer Technologist

Ilyushin Design Bureau (Aircraft design and production), Москва

Design of airframe structures
Analyses of production capabilities
Liaison with production facilities

Высшее

1989 г.

Moscow Institute of Aircraft Technology, Moscow

Факультет: Aircraft Engines

Специальность: Engineer-mechanic qualification degree

Various training courses within Lufthansa Technik: aircraft general familiarization; project management; sales; win your customer; psychological aspects of negotiations and customer relationship

Lufthansa Technical Training, г. Hamburg