Aircraft engineer

1 год 4 месяца

январь 2024 — наст. время

TEAM LEADER – SUPPORT SERVICE (NIGHT SHIFT)

Global iGaming brand, Moscow

Supervised a team of 7 agents in the Arabic Support Service (night shift), ensuring high-quality performance and efficient
operations.
Monitored team performance, provided feedback, and implemented strategies to improve service quality and productivity.
Resolved complex client inquiries and escalations, maintaining a focus on customer satisfaction and prompt issue resolution.
Prepared performance reports, analyzed key metrics, and communicated results with actionable recommendations to
management.

Высшее

2024 г.

Moscow Aviation Institute, Moscow

Факультет: Aircraft engineering

Специальность: Aircraft engineering