Flight attendant ( representative of company)

6 лет

май 2011 — май 2017

Flight purser.

AEROFLOT RUSSIAN AIRLINES (Civil aviation), Moscow

Types of aircraft A-319/320/321, RRJ-95 (SSJ-100)] A330, B767
- Organization and control of the cabin crew (up to 8 people);
- Ensuring aviation security procedures on board; high standards in the service sector in accordance with international rules and technologies adopted by the Airline
- Provision of services to passengers of high classes of service;
- Interaction with the flight crew and ground services;
- Control of the technological schedule of work performance in the preparation of the aircraft for the flight
- Maintenance of information work in flight (rus, eng)
- Conflicts resolution;
- Work with flight documentation.

6 лет 8 месяцев

июнь 2004 — февраль 2011

Vip personal shopper.

TSUM MOSCOW (Retail (luxury goods)), Moscow

Vip personal shopper.
• Management of the department of Vip-Shopping (coordination of the work of sellers, reception staff and couriers) Effective staff management (10 people)
• Work with own and current customer base
• Personal support of the client
• Realization and maintenance of high quality of service
• Attracting new customers to the company's boutiques
• Merchandising of retail space in accordance with the concept of the brand
• Carrying out trainings for personnel in order to increase the volume of sales, as well as the effectiveness of interaction of the seller to buyer, taking into account the features of the segment of luxury
• Participation in negotiations on procurement with representatives of well-known foreign brands (English language- advanced level)
• Preparation of reporting documents for the company's management on the results of work with detailed analysis of the state of the luxury services market

Высшее

2018 г.

GITR FILM AND TELEVISION SCHOOL., Moscow

Факультет: FILM DIRECTING

Специальность: FEAUTURE FILM AND DOCUMENTARY

Высшее

2008 г.

Moscow Institute of World Economy and International Relations, Moscow, Moscow

Факультет: Economics

Специальность: Finance and credit