Commercial department manager

4 months

October 2021 — February 2022

Marketing Manager/ Deputy General Director

LLC "LBRI" Regional office of Sani/ Ikos Hotel Group (Hospitality), Moscow

- marketing strategy development and implementation;
- budgeting;
- marketing material translation, adaptation, and distribution (Sales Manuals, mailing to the market etc.);
- FB Russian page handling;
- marketing analysis and statistics of the market, reporting.

4 months

June 2021 — October 2021

Country Manager

AVIAREPS (GSA for STA (Saudy Tourism Authority) (Tourism Authority), Moscow

- representative office in Moscow management;

- global market development strategy elaboration, segmentation, and promotion;
- marketing and commercial plans (short-term and long-term) creation and promotion;

- b2b targeted sales and marketing cooperation plans (from awareness to sales) (TO / OTA) generation and activation;
- niche segments market research, analytics, and statistics;
- collaboration with stake holders (air companies, DMCs, destination representations etc.) in terms of visitors’ flow activation and growth;

4 months

January 2021 — May 2021

CBDO (Project work)

LLC "Space Travel" (Tour Operator), Moscow

- staff recruitment, training;
- new product (corporate and MICE) for the regional representatives (creating, personnel training);
- current and new subagents’ agreements conversion monitoring
;
- supervision of central and regional agents’ departments;
- marketing activities budgeting and handling (business breakfasts, road shows, seminars, webinars, corporate parties)
;
- sales reports format creation and implementation
;
- sales statistics monitoring, improvement
;
- bonus system for different divisions of sales department analysis, proposal, integration;

- business trips to expand the area of presence and increase sales.

5 years 4 months

May 2015 — September 2020

Commercial Manager/ Deputy general director for sales

LLC "TMG" (GSA for lydubai in Russia) (Airline), Moscow

- current agents' data base work, customers’ support, active search for new clients (cold calls, trainings, seminars etc.)
;
- competitors’ market analysis, sales strategy development, price control, route revenue maximisation;
- niche segment development (pilgrims);
- promo campaigns (annual outline development, alignment, implementation);

- companies-distributors negotiations, long-term agreements’ conclusion
;
- trainings, workshops, webinars, presentations creation and conduction, sales calls (Russian/ English)
;
- exhibitions, conferences participation

- reports and strategic planning of annual sales (Russian/ English)
;
- work with claims;

- business trips (search for potential clients, agreements’ conclusion, regional representatives work control)
;
- familiarisation trips for clients (organisation, handling).
- XML integration (NDC)

8 years 6 months

October 2006 — April 2015

Ticketing and reservation department supervisor

LLC "SRG" (GSA for Thai Airways International in Russia) (Airline), Moscow

- department work organising and control (4 persons in subordination), personnel search, interview, and selection;
- claims and irregular cases investigation and handling (including BSP applications);
- all types of TKT / EMD (AMADEUS/ VENDOR) issue / reissue / refund (ordinate/ ID/ AD/ ZED/ AWARD/ up & down graded/ discounted etc.);
- preflight check and control;
- work with tourist board (TAT), Royal Thai Embassy;
- interaction with air companies (replacing an airline in case of the aircraft disorder/ flight cancellation).

4 months

June 2005 — October 2005

Head of implant office (Baker Hughes)

LLC "RBT DAVS" (Business travel), Moscow

- business and personal trips organisation for Baker Hughes company employees;
- international and domestic air transportation booking;
- hotel and car reservation through Galileo booking system and directly;
- airport meetings, fast tracks, pick-ups, transfers.

1 year

June 2004 — June 2005

Head of branch office

LLC "AVIAALLIANCE" (Air ticket office), Kislovodsk

“Avia Alliance” Kislovodsk branch office launch and business flow organising.
- creation of branch office plan and approval with agency board;
- brunch office legalisation, interaction with air companies, creating corporate clients’ database;
- mass media advertising campaign organisation;
- booking and selling international and domestic air transportations, arranging and control courier delivery.

4 years 10 months

November 1999 — September 2004

Head of branch office/ Agent of booking

FGUAP "KAVMINVODYAVIA" (Airline), Kislovodsk

- booking and selling inner and international air transportation;
- tourist parcels selling, drawing up account papers;
- carrying out negotiations, concluding agreements with tourist companies;
- clients’ card-indexes, working with VIP clients;
- business trips, searching for potential clients.

Higher

1999 г.

Pyatigorsk State University of Linguistics, Pyatigorsk

Faculty English-German

Specialization Linguist

Secondary special education

1994 г.

Kislovodsk Medical Colleague №2, Kislovodsk

Faculty Nursing

Specialization Nurse

2 weeks

End date: June 2005

International air transportations in Galileo booking system

DAVS, г. Moscow

1 месяц

End date: May 2000

International air transportation in Gabriel booking system

Moscow State University of Civil Aviation, г. Moscow