Reservation and planning specialist in civil aviation (crews)

3 years 3 months

January 2021 — now

Chief manager of crew reservation

ООО Nordwind airlines (Passenger Transportation), Moscow

Chief Manager, Crew Reservations Group
• Organization and control of the work of department managers;
• improving the organization and work of the department;
• preparation of proposals on the need to change the positions of department specialists;
• hiring, appointment and dismissal of department specialists;
• training of new specialists;
• determination of labor intensity and distribution of tasks (amounts of work) between department specialists;
• providing statistics on costs for airlines;
• resolving conflict situations;
• booking air tickets, railway tickets for the crew / employees of Nordwindairlines / Ikar / South Wind;
• booking hotels for crew / employees of Nordwindairlines / Pegas Fly;
• making and tracking changes;
• document flow;
• negotiations with customers, suppliers in English and Russian;
• search for information;
• work correspondence in Russian and English;
• execution and control of instructions from the manager;
Computer skills:
• Experienced user: MS Office (Word, Excel, Internet skills
• Explorer, Google chrome) and email.
Professional programs:
• Information system "AK Planning" (AviaBit).
• Booking system "Pegasys"
• Knowledge of Windows operating systems.

2 years 9 months

April 2018 — January 2021

Chief manager of crew reservation

ООО Pegas Retail (Tourism), Moscow

Chief Manager, Crew Reservations Group
• Organization and control of the work of department managers;
• improving the organization and work of the department;
• preparation of proposals on the need to change the positions of department specialists;
• hiring, appointment and dismissal of department specialists;
• training of new specialists;
• determination of labor intensity and distribution of tasks (amounts of work) between department specialists;
• providing statistics on costs for airlines;
• resolving conflict situations;
• booking air tickets, railway tickets for the crew / employees of Nordwindairlines / Ikar / South Wind;
• booking hotels for crew / employees of Nordwindairlines / Pegas Fly;
• making and tracking changes;
• document flow;
• negotiations with customers, suppliers in English and Russian;
• search for information;
• work correspondence in Russian and English;
• execution and control of instructions from the manager;
Computer skills:
• Experienced user: MS Office (Word, Excel, Internet skills
• Explorer, Google chrome) and email.
Professional programs:
• Information system "AK Planning" (AviaBit).
• Booking system "Pegasys"
• Knowledge of Windows operating systems.

2 years 11 months

May 2015 — April 2018

Lead Crew Reservations Manager

ООО Pegas Retail (Tourism), Moscow

Booking hotels, air tickets
Booking air tickets, train tickets for the crew / employees of Nordwindairlines Booking hotels for the crew for the crew / employees of Nordwindairlines making and tracking changes
Document flow, commercial offers
Negotiations with Customers and Suppliers in English and Russian
Search for information
Work correspondence in Russian and English
Execution and control of instructions from the manager

6 months

July 2014 — January 2015

Reservation and visa support manager

OOO Nordwind Airlines (Passenger Transportation), Moscow

Booking hotels, air tickets
Booking air tickets, train tickets for the crew / employees of Nordwindairlines Booking hotels for the crew for the crew / employees of Nordwindairlines making and tracking changes
Document flow, commercial offers
Negotiations with Customers and Suppliers in English and Russian
Search for information
Work correspondence in Russian and English
Execution and control of instructions from the manager

1 year 3 months

April 2013 — July 2014

Account Manager

RossTour, Travel company (Tourism), Ulyanovsk

Working with clients, organizing tours
searching and attracting new clients, forming a database
consulting on tourism products,
sale of tourism product
preparing a package of documents for a visa
preparing a package of documents for a foreign passport
sale of air and train tickets
hotel reservations

-Lending to individuals in a bank
-Consulting clients on credit products and services
•Carrying out and processing transactions with clients (Individuals)
•Reception and processing of documents for granting loans, processing loans
Review of loan applications;
Preparation of a credit report;
Working with primary documentation, processing credit transactions;
Borrower monitoring
Control of travel agency activities
Reporting

Computer skills:

Professional programs:

Contact 2.0-money transfers and deposits, ByroWin, Sibl CRM TRASTBANK-loans, Sales
app 004-LETOBANK-loans, UFS,
Programs for booking air, train tickets, hotels UFS
Sletat.ru
Ruspo
Online booking with leading tour operators

Higher

2014 г.

Ульяновское высшее авиационное училище гражданской авиации (институт),, Ульяновск

Faculty Подготовки авиационных специалистов, Менеджмент на Воздушном Транспорте

Specialization Менеджер

End date: April 2013

Туристические услуги

Росстур, г. Ульяновск