Resume №8227 Updated 19 May 2019
By agreement
Moscow (ready to move)

Female, 41 years

Citizenship: Russia


Work experience

8 years 3 months

January 2016 — now

LEAD VVIP Flight Attendant

KlasJet (Aviation), Vilnius

Aircraft type: Bombardier CRJ200, Bombardier Challenger 850, Hawker XP 800, Boeing 737-500

• Service Standards development: In-flight Service standards both for executive and charter flights;
• Silver service; VIP knowledge, etiquette and protocol of different regions;
• Crew Service training and recurrent - instructor;
• Service quality control;
• Service briefings to crews;
• Service problem solving;
• Service tools implementation;
• Service manual updates;
• Cabin interior standards (setting up aircraft's interior: flowers, cloths etc.);
• Warehouse loading;
• Catering orders (crew meals/drinks; passenger meals/drinks and other services as per client’s requests) meeting expenses limits;
• Catering agreements;
• Executive fleet management: flight attendant’s rosters, uniforms, AC deep cleaning organisation when in base, on-board tools (service, household items, galley equipment: quantity vs needs);
• Owner flights, charter flights: organizing/supervising in-flight related operations, coordinating catering orders in corporation with international catering companies/suppliers, controlling flight budget/invoices; VIP Catering and menu preparation; restocking the AC; food preparation/presentation to VIP standards; setting up aircraft's interior (flowers, table cloths etc.).


1 year 7 months

September 2015 — April 2017

VVIP Flight Attendant

Confidential (Aviation), Luxembourg

Aircraft type: Dassault Falcon 50, Falcon 2000S, Falcon 7X, Lineage 1000.

• Organizing and supervising in-flight related operations;
• Coordinating catering orders in corporation with international catering companies and suppliers;
• Controlling budget/invoices of each flight;
• Silver service; VIP knowledge, etiquette and protocol of different regions;
• VIP Catering and menu preparation;
• Delivering silver service;
• Restocking the aircraft;
• Responsible for managing the aircraft for 15 days per month with some flexibility;
• Ability to work both: independently and in the team;
• Food preparation and presentation to VIP service standards;
• Owner flights;
• Sourcing and standardizing aircraft equipment and amenities;
• Organizing inventory, setting up aircraft's interior.


1 year 6 months

March 2014 — September 2015

VVIP Flight manager

Charter Jets (Aviation), Vilnius

Aircraft Type: Haweker 800XP, Bombardier Challenger 850 (CL-600-2B19).

• Detailed menu planning & procurement of high quality foods from caterers, restaurants and grocers while being thrifty;
• Ensure all special requests and dietary needs are met;
• Responsible for cleaning, stocking, ordering all supplies. Maintain stock in locker at hangar;
• Pre-flight & Post-flight duties; arrange cleaning for dishes, glassware, linens, Pillows/blankets; prepare expenses reports;
• Maintain magazine subscriptions, DVD's, CD's and IPad management;
• Organizing and supervising in-flight related operations;
• Coordinating catering orders in corporation with international catering companies and suppliers;
• Controlling budget/invoices of each flight;
• Silver service; VIP knowledge, etiquette and protocol of different regions;
• VIP Catering and menu preparation;
• Delivering silver service;
• Restocking the aircraft;
• Responsible for managing the aircraft for 15 days per month with some flexibility;
• Ability to work both: independently and in the team;
• Food preparation and presentation to VIP service standards;
• Owner flights;
• Sourcing and standardizing aircraft equipment and amenities;
• Organizing inventory, setting up aircraft's interior.


10 months

May 2013 — March 2014

Lead Flight Attendant

Air Lituanica (Aviation), Vilnius

Aircraft type: Embraer 170 and Embraer 175.

• Experience in customer service, taking responsibilities as a Senior Cabin Attendant, improving quality of service, backed up by skilled instructors and state-of-the-art simulators.
• Carrying out the defined procedures in order to achieve the highest level of safety, punctuality, service standards;
• Taking all necessary safety/security/medical precautions during the flight and passengers embarkation/disembarkation, reporting in chain of command any irregularity observed, reacting in accordance with procedures and given training;
• Providing optimum of comfort and service to all passengers;
• Completing passengers cabin check of cabin emergency/service equipment and security checks to full extent and report in chain of command any irregularity observed;
• Reading in–flight announcements;
• Flying on aircraft types: Embraer 170 and Embraer 175.


1 year

May 2012 — May 2013

VIP Flight Attendant

Confidential (Aviation), Europe

• Organizing and supervising in-flight related operations;
• Coordinating catering orders in corporation with international catering companies and suppliers;
• Controlling budget/invoices of each flight;
• Silver service; VIP knowledge, etiquette and protocol of different regions;
• VIP Catering and menu preparation;
• Delivering silver service;
• Restocking the aircraft;
• Responsible for managing the aircraft for 15 days per month with some flexibility;
• Food preparation and presentation to VIP service standards;
• Owner flights;
• Sourcing and standardizing aircraft equipment and amenities;
• Organizing inventory, setting up aircraft's interior.


3 years 7 months

September 2008 — April 2012

Senior Flight attendant

AirBaltic (Aviation), Riga

Aircraft type: Boeing 737-500, Boeing 737-300, Fokker 50, Dash 8 Q400.

• Carrying out the defined procedures in order to achieve the highest level of safety, punctuality, service standards;
• Taking all necessary safety/security/medical precautions during the flight and passengers embarkation/disembarkation, reporting in chain of command any irregularity observed, reacting in accordance with procedures and given training;
• Providing optimum of comfort and service to all passengers;
• Completing passengers cabin check of cabin emergency/service equipment and security checks to full extent and report in chain of command any irregularity observed;
• Reading in – flight service and announcements;
• Flying on: B737, F50 and Dash 8 Q400.


Education

Higher

2005 г.

Vilnius University, Vilnius

Faculty Communications

Specialization Public relations and media


Courses and trainings

1 month

End date: March 2019

Cabin Crew Training program approved by CAA of the Republic of LT in respect with EASA Comission

Safety First, г. Vilnius


2 months

End date: November 2008

Cabin Crew Training program approved by CAA of the Republic of Latvia in respect with EASA Comission

AirBaltic Training, г. Riga



Computer knowledge:

Advanced user


Driver licence:

Categories B (2000 г.)


 Your hobbies:

• Culinary
• Photography
• Interior design
• Sports
• Music


Avia-Uspeh

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