PURPOSE OF THE JOB:
Indoor Sales Specialist preforms a full range of commercial and administrative duties, provides proactive support to the Sales Team and Sales Manager, acts as a first point of contact for Trade and Corporate partners.
MAIN OBJECTIVES:
- Contribute to the achievement of AFKL commercial targets;
- Increase Sales Account Managers productivity (administrative, commercial, operational support);
- Improve Corporate and Trade partners loyalty and satisfaction (first point of contact, timely and successful response and resolution).
REQUIREMENTS:
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Fluent in English (upper-intermediate and higher is a must)
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Previous experience in the tourism industry, preferably in the airline industry
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Computer literate (MS Office) & Internet tools
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Knowledge of Sales Tools
KEY TASKS:
1. Sales Support function:
- Perform back office management for all contracted trade and corporate partners;
- Act as a first point of contact for all sales support, aftersales and operational related topics:
- Provide active support to Sales Account managers in order to increase their productivity;
- Trade & Incentive agreements administration;
- Trade portfolios administration;
- Corporate contracts handling/administration (creation, renewal
- Monitor the usage of Comflex budget and consolidate the information about TMF/Comflex spending.
2. Sales technical and operational support:
- Ensure timely and accurate handling of Refund Applications in BSP-link;
- Ensure fast & effective resolution of disputed ADMs (analysis, investigation, approval, rejection);
- Ensure efficient interaction with Accelya regarding Refund Application and ADMs + handle waiver cases/waiver list);
- Issue B2B tickets & EMDs for Corporates (where respective process is contracted or requested and justified by responsible Sales Account Managers;
- Issue B2T tickets (ad-hoc cases, e.g. trade fam-trips, inspection trips, lottery winners, gestures for trade partners);
- Handle and administrate commercial gestures (goodwill) made to clients;
- Handle and issue Comflex tickets & products (ex.bag, upgrade, seat plus, economy comfort, registration Good will fare)
- Alert and report to Pricing Department any pricing and booking related issues in GDS (technical problems, mistakes, elucidations on rules and conditions)
- Taking part in cross-functional communication with HQ /Pricing/Finance/etc.
3. Comflex budget administration:
- Ensure strict control of commercial waivers/gestures
- Ensure accurate and explicit recording of each corresponding reasons & approvals into Comflex tool
- Maintain and provide regular TMF report to the Sales Manager;
- Keep TMF spending within the Budget
4. Trade marketing functions:
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Develop & maintain AFKL sales presentations to support different AFKL Sales activities;
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Keep up-to-date with industry/competitor information including information concerning passenger trends and activities; ensure a timely flow of key information to the Sales Manager and other Sales team members
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Coordinate preparation of various sales and marketing events;
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Participate of behalf of AFKL in Travel Workshops, Seminars, Webinars and other offline activities
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Perform in-door activities aimed at increasing customer satisfaction and loyalty, increasing AFKL brand awareness, new products and offerings promotion.
5. Account management function (Indoor mode):
- Manage a portfolio of small Trade partners and SME corporate clients (no proactive Sales calls or visits);
- Maintain sufficient level of communication with relevant accounts (product, pricing, network updates)
- Monitor Sales performance, alert negative trends, propose corrective measures, handover the account to the Sales Account manager once trade or corporate revenue reaches sufficient volume.
CONDITIONS:
- full-time job (flexible working hours)
- medical insurance and corporate airline tickets after 6 months of employment
- nice and modern office in the center of Moscow