Resume №11105 Updated 26 October 2020
By agreement
Moscow (ready to move)

Female, 29 years

Height: 165 см

Weight: 50 кг

Martial status: not married

Children: no

Citizenship: Russia


Work experience

11 months

June 2018 — May 2019

Receptionist

Vitaplan ltd hotel "Corina suits & apartments" (Hotels), Limassol, Cyprus

Meeting and accommodation of arriving.
Creating cozy and comfortable stay for guests.
Working with privileged guests ( VIP clients).
Ensuring all the guest’s wishes be satisfied, maintaining customer loyalty.
Monitoring of compliance with the rules of accommodation in rooms.
Solving conflict situations.


10 months

February 2017 — December 2017

Administrator

Beauty salon"Lash Studio" (Service), Chelyabinsk

Organization of effective work of the salon.
Monitoring compliance with standards, order and discipline.
Providing customer service, working to retain customers.
Creating a favorable atmosphere at the salon and a high level of service.


1 year 2 months

October 2015 — December 2016

Specialist

Outsourcing centre "TelecomExpress" (Service), Chelyabinsk

Advice on Russian Railways.


2 years 2 months

June 2013 — August 2015

Waiter

CEC Megapolis (Restaurant service), Chelyabinsk

Customer service according to the service standards.
Accepting orders, consulting on the menu.
Serving tables, serving dishes and drinks.
Taking measures within the scope the competence to resolve problems encountered by the guest.


Education

Higher

2018 г.

RANEPA, Russian presidential academy, Chelyabinsk

Faculty Management

Specialization Small business


Courses and trainings

End date: March 2020

Theoretical online course for VIP Flight Attendant

SkyAcademy, г. Moscow


End date: March 2020

Etiquette and classic table setting, decoration dishes with the chef

SkyAcademy, г. Moscow


End date: March 2020

First aid training

SkyAcademy и Red Cross, г. Moscow



Visas:

ID card


Knowledge of foreign
languages:

English (Conversational)


Computer knowledge:

Confident user

Word, excel, photoshop


Driver licence:

Categories B (2020 г.)


 Key skills and achievements:

Excellent communication skills and business class experience.
Experience working with VIPs.
Providing a high-level service.
Organization skills and experience in personnel management.
Ability to keep several objects in the area of attention at once, generalize and analyze information.
Experience in conflict management and decision-making in complex non-standard situations.


 Your hobbies:

• Psychology
• Languages
• Art


 Other information about yourself, comments:

Live in Chelyabinsk, ready to move


Avia-Uspeh

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