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1 year 5 months
November 2018 —
April 2020
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Flight Operatinos Controller
Aurora Aviation Jet Fuel company (Business Aviation),
Dubai
▪ Processing landing, overfly and block permits, Slots and PPR approvals for VVIP/VIP/Private and
Commercial/Cargo/Ambulance/Ferry flights through the designated Civil Aviation Authorities or
appointed local handling companies in prescribed countries.
▪ Advising and guiding the clients on their flight clearance requirements.
▪ Monitoring the ground and flight activities to ensure the departures/arrivals OTP is achieved to avoid slot
penalties and stand issues. Ensure that airport arrival slots compliance is achieved at all times. SCR
requests dispatching in advance in order comply with the airport slot coordinator.
▪ Evaluating and understanding the operational circumstances of the airports by utilizing weather forecasts,
METARs and NOTAMs. Advising and guiding clients regarding airport restrictions, NOTAMs, parking
constraints. Taking action for conditions which affect the ability to operate safely and punctually.
▪ Coordinating specific Flight Crew requests in a timely and efficient manner (catering, coordinating GSE
equipment required, providing updated WX reports, arranging refueling).
▪ Working effectively with internal and external customers to provide safe and efficient flight support.
▪ Understanding and minimizing the financial, reputational and operational costs involved to each flight
event and ensure that resources are utilized in the most efficient manner.
▪ Liaising with a variety of stakeholders throughout the network in order to reach balanced operational
decisions and ensure any changes are initiated effectively and communicated to the relevant parties.
▪ Arranging ground handling/catering/fueling/hotel booking services.
▪ Data base creating and running.
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1 year 9 months
January 2017 —
October 2018
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Senior Operations Controller
Air Astana air company (Civil aviation),
Алматы
▪ Managing the day-to-day operations by providing guidance, encouraging teamwork and facilitating related
professional work processes in order to archive high performance standards. Responsible for OTP
▪ Managing the performance of Air Astana operation by supervising the activities of operational
stakeholders present in the Operational Control Centre and throughout the business.
▪ Strategy – Implement the Function / Department strategy to ensure alignment with Company
▪ Decision making for the unusual situations in flight operations in daily schedule in case of disruptions:
downgrade/upgrade ACFT types, flight cancelation/combination, positioning flights to change base or for
modification, C-Check, training flights by request etc. Changes to be made in accordance with
aircraft/crew availability, pax uplift, commercial demand, Weather conditions, aircraft performance, MEL
restrictions, airports /airways closure, curfew times, GS equipment availability, crew FDP etc. Informing
all related parties about changes via AIMS, AFTN, SITA, e-mail. Communication with FD crew through
SATCOM, SELCALL, ACARS (AIRCOM), VHF if necessary.
▪ Monitoring Customer requests, promptly mobilizing staff to attend to clients requests in a timely and
efficient manner.
▪ Moving into a Business-as-Usual state; ensuring that contingency planning and disruption planning is
adopted into everyday working practices and being in a constant state of operational readiness and
ability.
▪ Assisting OCC Manager in investigating all complaints and issues relating to the Department, responding to
these issues accordingly and promptly.
▪ Address and respond to all safety and security risks which occur within the Business in line with the
company Emergency Response Plan.
▪ Analyzing flights delays, exporting reports for CAC.
▪ Elaborating and conducting training and audit programs for newcomers and operating staff.
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1 year 9 months
March 2015 —
December 2016
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Operations Controller
Air Astana air company (Civil aviation),
Алматы
▪ Maintaining Air Astana’s schedule integrity at times when there is disruption (delays, diversions, rerouting, cancellations etc.). All the major stakeholders within the airline are represented in order to
improve the speed and quality of recovery decisions and to communicate those to the service delivery
units across Almaty/Astana Airports and Overseas.
▪ Evaluating and understanding the operational circumstances of the fleet (narrow and wide body aircraft)
and airports by utilizing weather forecasts, METAR’s and NOTAMS. Take action for conditions which affect
the ability to operate safely and punctually.
▪ Managing and coordinating the ad-hoc activities which Air Astana performs including the operation of
charter flights (passenger), C-check, tech stop flights, new delivery aircraft, additional services for the
purposes of repatriation and contingency plans for airspace closures and political unrest.
▪ Evaluating the planned operation during the 3-day window, seeking opportunities to “right-size” the fleet
against the network and ensure the most efficient delivery of the operation and best utilization of aircraft
and crew resources prior to entering the live phase.
▪ Liaising with the flight dispatch, crew control, ground services and maintenance departments.
▪ Crew duty monitoring and flight support to ensure safe flight operations in adherence to KZ CAC and PF
regulations.
▪ Reviewing, regulating and terminating flights to ensure safety of PF flights in the most economical
manner.
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4 years 1 month
January 2011 —
February 2015
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Assistant Duty Controller
Air Astana air company (Civil aviation),
Алматы
▪ Assist Duty Controller in situations of irregular operations by answering for phones, replying to queries
from other departments
▪ Ensure that AIMS reflect the operational realities of the Air Astana network from 4 days prior to departure
until flight completion by monitoring and updating the information flowing into the system from the
various channels including AFTN, SITA, ACARS, AIRCOM email and schedule revisions.
▪ Assist to Duty Controller to activate when necessary all ERM members whenever a major safety
occurrence takes place, therefore comply with accident/incident/emergency procedures set in ERM
▪ Monitor and analyze weather conditions at all stations, NOTAMs and advise to Duty Controller of any
impact it will have on the schedule.
▪ Preparation and distribution of daily operation and delay reports.
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4 years
December 2006 —
December 2010
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Ground Services Representative
Air Astana air company (Civil aviation),
Алматы
▪ Check–in and boarding procedures, using manual and computer systems, in accordance with Air Astana
procedures, and in compliance with IATA and ICAO Directives.
▪ Liaising with other airport staff i.e.: Customs, Immigration, Police and Special Branch.
▪ Dealing promptly with Irregularity Reports and instigating tracing action for mis-routed baggage.
▪ Dealing with passengers, complying with safety regulations and procedures.
▪ Assisting to all passengers at the highest standard of customer service at all time, especially in the event
of delays, cancellations and diverted flights, assisting with rebooking for misconnected passengers and
organizing HOTAC.
▪ Dealing with INAD/DEPO/unruly passengers, filling reports.
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Higher
2004 г.
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Казахский Государственный Университет Международных Отношений и Мировых Языков имени Абылай Хана, Алматы
Faculty Романо-Германская филология
Specialization Филолог, преподаватель двух иностранных языков и зарубежной литературы в ВУЗе
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End date: September 2019
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Recurrent Flight Dispatcher Course
Emirates Aviation University, г. Dubai
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End date: December 2018
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FOM1 and FOM2 Flight Dispatcher Course (Air Low, ICAO Annex 2 and 6, Aircraft Performance, Mass & Balance, Aircraft Systems, Navigation, ETOPS, RVSM, RNP-RNAV and Meteorology)
Emirates Aviation College, г. Dubai
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End date: March 2018
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Aviation Security training
Air Astana training center, г. Алматы
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End date: February 2018
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Dangerous Goods Regulations, IATA Ground Handling CAT10
Air Astana training center, г. Алматы
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End date: July 2015
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CRM Operator course
Air Astana training center, г. Алматы
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End date: February 2013
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Ramp Handling. Manual Weight and Balance (All bulk and containerized Aircrafts)
Air Astana training center, г. Алматы
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