Aviation Specialist, Customer Support and Sales

10 лет 5 месяцев

ноябрь 2013 — наст. время

Customer Support Director

Airbus Russia (Aircraft Manufacturer), Moscow

Looking after the several major Russian and CIS region airlines including Aeroflot, Air Astana & Uzbekistan Airways and etc.
• Identify the airlines support strategy and obtain adequate support from different Airbus business units
• Maintain regular contacts and strong relationship with the Customers at different levels
• Ensuring that Customers issues are properly treated and fixed in reasonable time
• Maintain day to day teamwork with different Airbus Business Units
• Supporting services sales campaigns within airlines
• Manage the Airline Entry Into Service preparation in compliance with Airbus requirements
• Careful monitoring of Customers’ debt, on time warning and ensuring debt settlement
• Ensuring strong Customers satisfaction by Airbus Customer Services

1 год

август 2012 — август 2013

Executive Director

Foreign Company (Business jet owner), Limassol, Cyprus

The Company has owned business jet Bombardier Global 6000 on behalf of one Russian State Corporation.
• Ensuring day to day operations of the Company including decision-making and financial management
• Regular contacts with main user of the jet and ensuring that his expectation are met
• Organization and support of the green aircraft delivery, cabin completion and final acceptance
• Establishing and developing operating structure and schemes inside of the Russian business aviation specificities
• Daily interaction with all involved parties including “main passenger” assistant, operator, pilots, handling agents and etc. to ensure smooth operations

3 года

май 2009 — май 2012

Deputy General Director

Jet Transfer (Business Aviation), Moscow

Jet Transfer is a business aviation charter broker and Independent Sales Representative of Bell Helicopter and Cessna Aircraft Companies (Single engine).
Aug 2011 - May 2012 - Deputy General Director and Head of sales and customer support of Bell Helicopter and Cessna Aircraft division:
• Preparation and negotiations of commercial proposals with potential aircraft and helicopters buyers
• Establishing the strategy of sales campaigns and adaptation it during campaigns
• Closely daily work with Bell and Cessna, preparation and validation of aircraft specification including sales of optional equipment
• Participation in technical acceptance and aircraft delivery
• Work on behalf of the Customers to obtain aircraft registration and inclusion into AOC

Feb 2009 - Aug 2011 - Head of business charter sales department with the functions of CFO:
• Acting as main coordinator of sales process with the “major” problems solving functions
• Maintaining appropriate relationship with Clients
• Financial management of the Company
• Establishing short- and medium-term company budget
• Business aviation market analyses and research

5 лет 3 месяца

февраль 2004 — май 2009

Flight Dispatch, Operations Manager

Jet Transfer (Business Aviation), Moscow

• Establishing of Operations Department to provide flight dispatch services for three business jets
• Ensuring proper and fast flight dispatch services: flight permits, FPL, handling arrangements, flight crew care and etc.
• Negotiation of Aircraft Management Agreement with aircraft operators and aircraft Owners

2 года 2 месяца

апрель 2002 — июнь 2004

Engineering Department Manager

Air Astana Airlines (Aircompany), Almaty, Kazakhstan

• Maintaining and ensuring Continuing Airworthiness of B737 and B757 fleets
• Maintenance Program development
• Managing of the Tech Publication library
• Negotiation of aircraft lease agreement conditions and ensuring that these conditions are met
• Participation in aircraft pre-delivery technical inspections and final acceptance

1 год 2 месяца

февраль 2001 — апрель 2002

Senior Engineer of Engineering Department

Air Kazakhstan Airlines (Aircompany), Almaty, Kazakhstan

• Maintaining and ensuring Continuing Airworthiness of the fleet
• Maintenance Program development
• Managing of the Tech Publication library
• Negotiation of aircraft lease agreement conditions and ensuring that these conditions are met

3 года 7 месяцев

июль 1997 — февраль 2001

Passenger Services Department, Dispatcher

Almaty International Airport (Airport), Almaty, Kazakhstan

Passenger Services Department dispatcher duties

3 года 6 месяцев

ноябрь 1993 — май 1997

Flight Engineer of Aircraft TU-154

Kazakhstan Auy Zholy Airlines (Aircompany), Almaty, Kazakhstan

Authorization for international flights

Высшее

1993 г.

Kiev Institute of Civil Aviation Engineers, Kiev

Факультет: Airframe and Systems

Специальность: Aircraft maintenance engineer (honors degree and flight engineer license of TU-154)

5 days

Дата окончания: март 2017 г.

Airbus A330 General Familiarization

Airbus Training Center, г. Toulouse, France

3 days

Дата окончания: июнь 2015 г.

Business Communication, practical usage

Russian Management School, г. Moscow

2 months

Дата окончания: май 2015 г.

English course, Intermediate

Foreign Language Center, Diplomatic Academy Russian Ministry of Foreign Affairs, г. Moscow

5 days

Дата окончания: февраль 2014 г.

Airbus A320F (CFM56) General Familiarization

Airbus Training Center, г. Toulouse, France

5 days

Дата окончания: апрель 2003 г.

Management Overview of JAR-OPS Sub-Part M & JAR-145 requirements

Baines & Simmons, г. UK

4 weeks

Дата окончания: июнь 2002 г.

Boeing 737-600/700/800 with CFM56-7B engines, Line and Base Maintenance (ATA-104 Level III)

Boeing Training Center, г. USA

4 weeks

Дата окончания: октябрь 2001 г.

Boeing 737-200 with JT8D engines, Line and Base Maintenance (ATA-104 Level III)

Aeroplex of Central Europe training, г. Hungary