Aviation Specialist, Customer Support and Sales

11 years 1 month

November 2013 — now

Customer Support Director

Airbus Russia (Aircraft Manufacturer), Moscow

Looking after the several major Russian and CIS region airlines including Aeroflot, Air Astana & Uzbekistan Airways and etc.
• Identify the airlines support strategy and obtain adequate support from different Airbus business units
• Maintain regular contacts and strong relationship with the Customers at different levels
• Ensuring that Customers issues are properly treated and fixed in reasonable time
• Maintain day to day teamwork with different Airbus Business Units
• Supporting services sales campaigns within airlines
• Manage the Airline Entry Into Service preparation in compliance with Airbus requirements
• Careful monitoring of Customers’ debt, on time warning and ensuring debt settlement
• Ensuring strong Customers satisfaction by Airbus Customer Services

1 year

August 2012 — August 2013

Executive Director

Foreign Company (Business jet owner), Limassol, Cyprus

The Company has owned business jet Bombardier Global 6000 on behalf of one Russian State Corporation.
• Ensuring day to day operations of the Company including decision-making and financial management
• Regular contacts with main user of the jet and ensuring that his expectation are met
• Organization and support of the green aircraft delivery, cabin completion and final acceptance
• Establishing and developing operating structure and schemes inside of the Russian business aviation specificities
• Daily interaction with all involved parties including “main passenger” assistant, operator, pilots, handling agents and etc. to ensure smooth operations

3 years

May 2009 — May 2012

Deputy General Director

Jet Transfer (Business Aviation), Moscow

Jet Transfer is a business aviation charter broker and Independent Sales Representative of Bell Helicopter and Cessna Aircraft Companies (Single engine).
Aug 2011 - May 2012 - Deputy General Director and Head of sales and customer support of Bell Helicopter and Cessna Aircraft division:
• Preparation and negotiations of commercial proposals with potential aircraft and helicopters buyers
• Establishing the strategy of sales campaigns and adaptation it during campaigns
• Closely daily work with Bell and Cessna, preparation and validation of aircraft specification including sales of optional equipment
• Participation in technical acceptance and aircraft delivery
• Work on behalf of the Customers to obtain aircraft registration and inclusion into AOC

Feb 2009 - Aug 2011 - Head of business charter sales department with the functions of CFO:
• Acting as main coordinator of sales process with the “major” problems solving functions
• Maintaining appropriate relationship with Clients
• Financial management of the Company
• Establishing short- and medium-term company budget
• Business aviation market analyses and research

5 years 3 months

February 2004 — May 2009

Flight Dispatch, Operations Manager

Jet Transfer (Business Aviation), Moscow

• Establishing of Operations Department to provide flight dispatch services for three business jets
• Ensuring proper and fast flight dispatch services: flight permits, FPL, handling arrangements, flight crew care and etc.
• Negotiation of Aircraft Management Agreement with aircraft operators and aircraft Owners

2 years 2 months

April 2002 — June 2004

Engineering Department Manager

Air Astana Airlines (Aircompany), Almaty, Kazakhstan

• Maintaining and ensuring Continuing Airworthiness of B737 and B757 fleets
• Maintenance Program development
• Managing of the Tech Publication library
• Negotiation of aircraft lease agreement conditions and ensuring that these conditions are met
• Participation in aircraft pre-delivery technical inspections and final acceptance

1 year 2 months

February 2001 — April 2002

Senior Engineer of Engineering Department

Air Kazakhstan Airlines (Aircompany), Almaty, Kazakhstan

• Maintaining and ensuring Continuing Airworthiness of the fleet
• Maintenance Program development
• Managing of the Tech Publication library
• Negotiation of aircraft lease agreement conditions and ensuring that these conditions are met

3 years 7 months

July 1997 — February 2001

Passenger Services Department, Dispatcher

Almaty International Airport (Airport), Almaty, Kazakhstan

Passenger Services Department dispatcher duties

3 years 6 months

November 1993 — May 1997

Flight Engineer of Aircraft TU-154

Kazakhstan Auy Zholy Airlines (Aircompany), Almaty, Kazakhstan

Authorization for international flights

Higher

1993 г.

Kiev Institute of Civil Aviation Engineers, Kiev

Faculty Airframe and Systems

Specialization Aircraft maintenance engineer (honors degree and flight engineer license of TU-154)

5 days

End date: March 2017

Airbus A330 General Familiarization

Airbus Training Center, г. Toulouse, France

3 days

End date: June 2015

Business Communication, practical usage

Russian Management School, г. Moscow

2 months

End date: May 2015

English course, Intermediate

Foreign Language Center, Diplomatic Academy Russian Ministry of Foreign Affairs, г. Moscow

5 days

End date: February 2014

Airbus A320F (CFM56) General Familiarization

Airbus Training Center, г. Toulouse, France

5 days

End date: April 2003

Management Overview of JAR-OPS Sub-Part M & JAR-145 requirements

Baines & Simmons, г. UK

4 weeks

End date: June 2002

Boeing 737-600/700/800 with CFM56-7B engines, Line and Base Maintenance (ATA-104 Level III)

Boeing Training Center, г. USA

4 weeks

End date: October 2001

Boeing 737-200 with JT8D engines, Line and Base Maintenance (ATA-104 Level III)

Aeroplex of Central Europe training, г. Hungary