Passenger service Executive

9 years 11 months

May 2014 — now

Passenger service Executive

Celebi airport services india pvt Ltd (Aviation), NEW DELHI

Work as a flight controller

 Assisting passengers with all enquiries, including lost or delayed baggage
 Assisting staff in carrying out security checks as and when the situation arises
 Delivering high levels of customer service to the passengers
 Boarding gate controller
 Draft and hand over the necessary documents for the flight to the aircraft captain
 Observe Safety and Security Procedures
 Resource planning, scheduling and reporting
 Terminal & Landside Operations
 Assisting Disabled passengers as well as special need patients like wheel chair, stretcher, oxygen cylinders etc.
 Handling of Deportee, Inadmissible and Entry refusal passenger
 Handling of death on board and Human Remain
 Handling of Cancel and Delayed flight
 Ground Handling / Aircraft Turnaround
 Handling of Repatriation flight
 Mailing knowledge and Flight Report
 Arrival flight work
 Handling all the loading and uploading of passenger bags from the aircraft
 Helping direct passengers on to and off the aircraft
 Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft
 answering telephone enquiries
 Making announcements on the public address system
 handling complaints
 updating and monitoring flight information systems

 Delegating task
 Assisting the team by performing ground operational work with them
 Completing the paperwork
 Reporting to the senior management.
 Giving passengers up-to-date information on flights
 Directing passengers around the airport
 Professional Achievements:
 Awarded letter of Appreciations from Celebi Airport Services India Pvt.Ltd.
 Received best coordinator award of Iraqi Airways and Ethiopian Airlines.
 Category 9 certified Dangerous good Regulation.
 Have been awarded from Scout and Guide Association
 Department Terminal operation from GMR at IGI Airport.
 03 Month Internship with GMR IGI Airport New Delhi

Unfinished secondary education

2020 г.

Mahatma Gandhi kashi vidyapith, Varanasi

Faculty BA honrs

Specialization English