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2 years 2 months
October 2023 —
now
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Dangerous Good Officer/ Instructor
Kam Air (Ground Operation / Cargo),
Kabul
• Develop and implement policies and procedures related to the transportation of
dangerous goods.
• Implement and oversee procedures to prevent the carriage of dangerous goods as
cargo.
• Develop, update, and enforce policies and procedures specific to the handling of
COMAT dangerous goods, ensuring they are in line with current regulations and
best practices.
• Identify and classify COMAT items that are classified as dangerous goods.
• Ensure all COMAT dangerous goods are handled in compliance with national and
international regulations, despite the airline being a non-DGR carrier.
• Act as the primary contact between the airline and regulatory authorities on
matters related to dangerous goods.
• Conduct regular training sessions for airline staff on identifying and handling
situations involving dangerous goods.
• Provide specialized training to staff involved in the handling of COMAT dangerous
goods, focusing on identification, handling procedures, and safety measures.
• Conduct regular risk assessments to identify potential vulnerabilities in cargo and
baggage handling processes.
• Lead the response to any incidents involving suspected dangerous goods, including
investigation and reporting.
• Maintain accurate records and reports concerning dangerous goods-related
incidents and training programs.
• Maintain accurate and detailed records of all COMAT dangerous goods, including
their classification, handling, and transportation details.
Lead the response to any incidents involving COMAT dangerous goods, conducting
thorough investigations and compiling detailed reports for regulatory bodies and
internal use.
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2 years 1 month
August 2021 —
October 2023
|
IT Manager
Kam Air (IT),
Kabul
• Developing network troubleshooting strategies to help reduce downtime and
decrease maintenance costs
• Manage relationships with key stakeholders internally as well as interface with
third-party contractors, vendors, and consultants.
• Management of software application implementation with the vendor and
overseeing its postimplementation support & services
• Creating rational strategies for upgrading the company’s network software
whenever a new update is available
• Technical competency and training experience in field-based communications
systems (such as HF Codan, Motorola / ICOM VHF, Thuraya / Mobil satellite systems)
• Prepare requirement analysis, technical documentation, workflow diagram, and
UAT of new modules for the new requirements of the existing system as well as for
the ERP system.
• Control, monitor and organize the end-user support for smooth running of the ERP,
and other existing applications
• Staying up to date with new network technology and reporting this information to
the executive team each quarter
• Identifying and acting on opportunities to improve and update software and
systems
• Manage hardware procurement and support for the entire functional and programs
users’ PCs, Laptops, mobile devices, etc., PABX, data backup, and adequate
internet bandwidth availability
• Plan, design, and manage the deployment of highly available IT infrastructure and
associated support services, including networks, servers (Linux and Windows),
storage, telecommunication, security, and systems applications
• Manage and support call center operations for initiatives, Biometric attendance
system configuration, and supervision
• Develop and implement country ICT policies, procedures, and standards across the
systems and network teams. Develop and implement IT Business continuity and
disaster recovery plan
• Manage and ensure the IT compliance, service management, issue tracking, and
change request management of all IT projects. Oversee all phases of the project
from conception to completion
• Support to internal and external audit teams for the resolution of IT issues or
observations
• Perform Cloud configuration as administration as part of IT Support Service.
• Ensure IT operational support services for assigned parties
• Provide prompt support to the internal IT team members, according to the priority
of problems and guide them to resolve the problem of ERP and other existing
applications and infrastructure
• IT Administration for existing software and solutions
• Provide effective leadership, motivation and mentoring to develop team members
on managing 3rd party vendor hosted solutions, various phases of the software
development life cycle, oversight of resources located locally and remotely, and
adherence to Kam Air Airlines’ standards for security, platform and performance.
• Conduct performance reviews, coaching, and development requirements and plans
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3 years 2 months
June 2018 —
August 2021
|
Loyalty Officer / FFP Officer
Kam Air (Commercial / Customer),
Kabul
• Market Analysis for potential demand organization
• Marketing Plan and strategies to implement new schemes for Members
• SOP Execution to related staff
• Project R&D
• Developing Action plan for Implementation of the project
• Reporting to Top Management
• Communicating Tech Support
• Contract Dealing B to B & B to C
• Project Risk Analysis
• Cost estimating and developing the annual budget plan for Mobile app, Loyalty
Program and Events
• Budget Control & control cost
• Ensuring stable customer satisfaction with Product and relevant services
• Project KPI tracking of Marketing, Sales, Ground, Ground Ops, Safety and Quality
departments to implement necessary changes to the product
• Mobile App Admin & Project Manager
• Communication Manager Admin & Project Manager
• Loyalty Management System Admin & Project Manager
• Technical Support Between Vendor and Company
• Project Stock Management
• Revenue Reporting (Weekly, Monthly, Annual, Gross & Total)
• Mobile App Traffic Reporting
• Communication Traffic of Email, SMS, Rich text Message and Bulk Events.
Clarifying invoices for Payment to Finance Dept.
• Loyalty Activities (Weekly, Monthly, annual and grand total) reporting with reached
target given by Management
• Change Management
• Training staff for new services got implemented into system and market
• Evaluating and implementing the finest solution to the Project
• Helping developers with designs and testing of the products
• Creating incidents / ideas for the developer team with proper scheduling, prioritizing
the incident / idea to make necessary changes, and executing final decisions to have
a proper timeline for the item to be launched into the system.
• Coordinating with developers from Pilot Environment to Production Environment
• CRM administrator
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3 years 9 months
September 2014 —
June 2018
|
IT Assistant
Kam Air (IT),
Kabul
• System Configuration
• Managing I T project
• Monitoring and Reporting
• Analyzing the information
• Documenting and findings
• Evaluating and implementing the finest solution
• Identify, troubleshoot and resolve (hardware, software & network)
• Knowledge of DHCP, DNS, AD Site and services, point-to-point devices such as Air
Fiber, UBNT and WiMAX.
• Monitoring network connection
• Installing and configuring computer hardware operating systems and applications
• Troubleshooting devices
• Performing LAN administration
• Preparing & purchase requests for any IT equipment
• Remote Control Support
• CCTV installation
• Testing and evaluating new technologies
• Server configuration
• System Cutover Support
• Support & Tech Support
• Procurement of IT equipment
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Unfinished higher education
2026 г.
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Maiwand University, Kabul
Faculty Business Administration
Specialization Management
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Unfinished higher education
2014 г.
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MIT College, Pune
Faculty Computer Science
Specialization General
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Secondary
2011 г.
|
Mahmood Hotaki, Kabul
|
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6 Days
End date: February 2026
|
Dangerous Goods Officer
IATA, г. Kabul
|
|
6
|
Cargo Skills & Procedures
Kam Air, г. Kabul
|
|
4 Days
|
Live Animation Regulation
Aurion Aviation Advisors, г. Kabul
|
|
3 Days
|
Perishable Cargo Regulation
Aurion Aviation Advisors, г. Kabul
|
|
5
|
Train the Trainer
JATS, г. Kabul
|
|
6 Days
|
Global Deicing Standards SAE AS6285E, AS52860 and AS6332A
JBA Aviation, г. Kabul
|
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4
|
Ground Operation Management Training
Aurion Aviation Advisors, г. Kabul
|
