Flight Attendant

6 years 6 months

November 2017 — now

Flight Attendant

Nordwind Airlines (Aviation), Mocow

• Manage and monitore safety standards and activities to maintain high degree of aircraft safety;
• Instruct passengers with all information regarding safety while on board and necessary actions during emergencies;
• Provide immediate first aid and emergency care when necessary;
• Inform and educate passengers on any unforeseen circumstances, resolve complaints;
• Prepare and serve drinks and food to passengers;
• Anticipate and respond to customers’ needs
• Provide special help to passengers with special needs (children, disabled persons, elders etc.)

1 year

November 2016 — November 2017

Sales Manager/ Business Development Manager

Santa Fe Relocation (International Moving), Moscow

• Visited and communicated with potential and existing customers; provided a professional overview of Santa Fe extensive moving and relocation service offerings.
• Provided accurate, timely pricing and contract quotations to potential and existing customers, tailored to fulfil their unique removal and relocation requirements
• Followed-up quotations and customer enquiries.
• General sales administration duties.
• Implemented branch external sales procedures, methods and documentation.
• Promoted moving, relocation and immigration services to prospective clients
• Set progressive targets and budgets
• Attended networking events in accordance with guidelines set by the management

10 months

December 2015 — October 2016

Server&Bartender

Il Porto Restaurant (Food&Beverages), New York

• Greeted guests and apprised them of specials and promotions
• Described as well as recommended drinks and food
• Prepared drinks and served guests during normal daily dining room operations
• Solved any issues arising from guests
• Proceeded payments, cash-in, cash-out operations
• Took phone orders for takeout and delivery

3 years 11 months

December 2011 — November 2015

Flight Attendant

Transaero Airlines (Aviation), Moscow

• Managed and monitored safety standards and activities to maintain high degree of aircraft safety;
• Instructed passengers with all information regarding safety while on board and necessary actions during emergencies;
• Provided immediate first aid and emergency care when necessary;
• Informed and educated passengers on any unforeseen circumstances, resolved complaints;
• Prepared and served drinks and food to passengers;
• Anticipated and responded to customers’ needs
• Provided special help to passengers with special needs (children, disabled persons, elders etc.)

4 years 9 months

January 2007 — November 2011

Restaurant Manager

Aspecto Restaurant (Food&Beverages), Moscow

• Handled all incoming calls and requests;
• Solved any issues arising from guests;
• Followed-up on any complaints and payment issues;
• Trained and evaluated employees to ensure upkeep of standards;
• Interviewed and supervised new hires;
• Performed cash-out duties;

Higher

2011 г.

Moscow State Textile University, Moscow

Faculty Faculty of Technology and Production Management

Specialization Engineer

3 months

End date: August 2015

Business English Course

Hansa Language Center, г. Toronto, Canada

3 months

End date: August 2015

Academic English Course

Hansa Language Center, г. Toronto, Canada

3 months

End date: June 2014

English as a Second Language Course

Hansa Language Center, г. Toronto, Canada