VIP Flight Attendant

3 года 8 месяцев

август 2020 — наст. время

VIP Flight Attendant

Privat Owner (Aviation), London, UK

-Solo Flight Attendant on Global-5000
- Preparation of the AC before/after flight
- Briefing with flight deck
- Food ordering (catering/restaurant)
- 5* service and individual approach

5 лет 2 месяца

февраль 2019 — наст. время

Cabin Crew (Long Haul)

Norwegian Air (Aviation), London, UK

- Responsible for the safety of passengers on Boing 787-9
- High level of Service and individual approach
- Follow SAP
- Team work

4 месяца

октябрь 2018 — февраль 2019

Credit controller EMEA

Citrix System UK (IT Технологии), London, UK

- Customer Account follow up
- Full analysis of the payments in order to keep up open credits for loyal customers
- Have started with minimum knowledge
- But knowledge of my languages was main point
- I was temporarily covering German colleague on maternity

3 года 5 месяцев

август 2013 — январь 2017

Business and First Class cabin crew/CRM instructor

Qatar Airways (Aviation), Doha, Qatar

- Follow SAP and high standards of services
- Experienced on Airbus 320 family, A330 (200)(300), A340. Boing 787-8, Boing 777 (ER)(LR)(HD).
- Experienced on VIP Jet A319 exclusively from Doha-London-Doha.
- I was responsible for advising Business Class customers on wine selection and matching with the food.
- Instructed CRM for cabin crew and flight deck all categories.
- Human Factors - was main subject for discussion between cabin crew, flight deck and ground staff.

2 года 5 месяцев

февраль 2011 — август 2013

Simultaneous interpreter

C.A.T. Oil GmbH (Oil, gas), Celle, Germany

- Organisation for the customer trips
- Individual service
- Simultaneous translation between customer and the business
- Documenting all the reports post meetings

Высшее

2010 г.

MGIK, Москва

Факультет: Фортепиано

Специальность: Педагог по музыке(фортепиано)

3 days

Дата окончания: октябрь 2018 г.

VIP Flight Attendant Excellent Customer Experience

Training by Dittmer Duller, г. Geneva, Switzerland

5 дней

Дата окончания: август 2016 г.

Wine Testing Level 1

WSET London, г. Qatar, Doha