Lounge Agent

2 года

апрель 2024 — апрель 2026

Flight attendant

Aeroflot - Russian Airlines (Aviation), Moscow

Duties:
- ensure safety and security of passengers regarding to the high level of standards
- provide excellent in-flight services

Achievements
- managed a demanding work schedule due to temporary flight restrictions
- worked as a business-class cabin crew
- priority and international flights
- participated in a mentorship program
- administered first aid procedures

1 год

апрель 2023 — апрель 2024

Receptionist

Pepeliaev Group (Legal Consulting), Moscow

- handle calls, emails, and correspondence
- coordinate calendars, appointments, meeting rooms
- maintain a professional, organized, and welcoming office environment
- greet clients, provide tea / coffee services
- work in databases, MS 365 (MS Office)
- prepare reports, spreadsheets
- coordinate delivery services and taxi
- client event assistance (register participants, coordinate catering services)
- document workflow

2 года

август 2020 — август 2022

F&B Server

Bosco di Ciliegi (Restaurant), Moscow

- handle calls, emails, and correspondence
- coordinate calendars, appointments, meeting rooms
- maintain a professional, organized, and welcoming office environment
- greet clients, provide tea / coffee services
- work in databases, MS 365 (MS Office)
- prepare reports, spreadsheets
- coordinate delivery services and taxi
- client event assistance (register participants, coordinate catering services)
- document workflow

Server
- knowledge of classic Italian cuisine, wine list, and rules of formal table settings
- deliver personalised and high-quality service to guests
- handle guest requests or concerns promptly and professionally, ensuring swift resolution and a consistently positive experience
- knowing etiquette of different cultures, working with English-speaking guests
- provide restaurant services on client events and banquets

Неполное высшее

2027 г.

Moscow Financial And Law Academy (MFUA), Moscow

Факультет: Bachelor of Laws

Legal English

St.Petersburg State University

Flight Attendant

Aeroflot Aviation Training Center, г. Moscow